SELF-CHECKOUT (SCO) AND QUEUING

SCO Growth Drivers

  • Retail labor costs are escalating (health care costs and pensions)
  • High labor turnover
  • Labor needs at checkout vary during the day
  • Customers irritated with wait times (even when they are relatively short)
  • Some shoppers expect self-checkouts
  • Self-Checkout is rapidly growing and is becoming an important evolution of retail to self service
  • Many retailers view self-checkout as a competitive advantage
  • Consumers choice is key in assortments and transactions

Source: Dechert Hampe

 
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