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Self-Checkout (SCO) and Queuing
Why SCO is Important
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Why SCO is Important
SCO Growth Drivers
SCO Shopper Profile
SCO Best Practices
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SELF-CHECKOUT (SCO)
AND QUEUING
SCO Growth Drivers
Retail labor costs are escalating (health care costs and pensions)
High labor turnover
Labor needs at checkout vary during the day
Customers irritated with wait times (even when they are relatively short)
Some shoppers expect self-checkouts
Self-Checkout is rapidly growing and is becoming an important evolution of retail to self service
Many retailers view self-checkout as a competitive advantage
Consumers choice is key in assortments and transactions
Source: Dechert Hampe
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